Conflict Management Tool Kit

Head Start Program Instruction (PI)

ACYF-PI-HS-96-16
http://www.headstartinfo.org/publications/im96/pi96_16.htm
     Mediation Procedures For Head Start Grantees, Policy Councils, and Delegate Agencies (10/4/1996)

Head Start Bulletins

Conflict Management Head Start Bulletin (July 2000)
http://www.headstartinfo.org/publications/hsbulletin68/cont_68.htm
      Conflict management skills are reviewed and used to illustrate how they can prevent or resolve conflict in a mutually satisfying way. The importance of conflict management in Head Start, and how it is reflected in the Program Performance Standards, are also discussed.

Conflict Management Head Start Bulletin (Spring 1997)
http://www.headstartinfo.org/publications/hsbulletin61/cont_61.htm
      Insights, resources, information and expert opinions provide guidance on how to manage conflict, how to pursue mediation and how to improve communication among staff. Strategies for conflict resolution; lessons learned; techniques for Head Start staff,; problem solving steps; a glossary of terms; a bibliography of articles for further reading on the topic; and a list of organizations that can provide resources, referrals, training, and/or guidance in the resolution of disputes are included.

Resource Guides

Alternative Dispute Resolution/Conflict Management
http://www.headstartinfo.org/infocenter/guides/adr_intro.htm
      Locate resources on conflict management, alternative dispute resolution, and peer mediation.

Appreciative Inquiry
http://www.headstartinfo.org/infocenter/guides/ai_intro.htm
      Improve organization success by building on best practices already employed. Relevant journal articles, book and journal titles, organizations and associations, websites and a list of professional contacts are identified.

Bibliography

Peacemaking and Conflict Resolution in the Classroom Bibliography
http://www.headstartinfo.org/infocenter/cm_classroom.htm
     Find practical information on classroom behavior management to implement today in your classroom environment.