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Administration for Children and Families US Department of Health and Human Services
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Child's Hands Head Start Information and Publication Center

Alternative Dispute Resolution / Conflict Management Resource Guide

Nanette Lofaro, M.S.L.S.,
Deputy Director

Leslie Anderson Morales, M.S.L.S.
Information Specialist


Updated April 2002


Acknowledgments

We greatly appreciate the contributions of the following individuals, who assisted in the compilation of this document: JoAn Herren, Chief, Training and Technical Assistance Branch, Head Start Bureau, Dept. of Health and Human Services, whose advice and input was invaluable; Deborah Shick Laufer, Executive Director, Federal ADR Network, who graciously gave permission for us to use portions of her Guide to Recommended ADR Links for inclusion in this document; and Anthony P. Lofaro, ADR expert, U.S. General Accounting Office, for providing assistance in securing resources, both human and print, in the development of this Guide.

INTRODUCTION

Managing the inevitable conflicts in positive ways and resolving disputes through alternative proactive means are key within Head Start. Head Start Information and Publication Center developed this guide so that the user may easily locate an extensive array of resources on conflict management, alternative dispute resolution, and peer mediation.

If you have any questions or need assistance, please contact Nanette Lofaro at nanettel@headstartinfo.org or call (202) 737-1030.

The listing of the following resources should not be construed as being all inclusive. Nor, should the listing be interpreted to imply any Government endorsement or favoring of any organization, personnel, products, services, or activities of the private sector.

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Last Modified: 11/11/03