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| Spring 1997 | Issue No. 61 |
Introduction: Managing Change...Managing Conflict
How to Make a Bad Situation Worse!
More Than a Workshop: Raising Your Program's Conflict Resolution IQ
So how can a Head Start director raise the conflict resolution IQ of his or her program?
Mediation: Turning "Win/Lose" Battles into "Win/Win" Solutions
The Manager and Conflict Resolution
A Head Start Demonstration Project Using Conflict Resolution and Mediation
TEAM: Together Everyone Achieves More
Lessons Learned: (Avoiding unnecessary upheavals that could lead to formal mediation)
Conflict Resolutions Strategies for Head Start Staff
Interview with Robert R. Blake
5 Ways to De-Escalate a Conflict
Using Creative Problem Solving Steps to Resolve a Conflict
Preventing, Preempting, and Resolving Conflicts in the Workplace
Conflict Management Organizations
Dispute Resolution/Dissolution Glossary
"I am Your Child" Campaign Goes Prime Time!
Marcia Abbo has worked frequently with Head Start since leaving the classroom as a preschool teacher in 1976. As a consultant for Head Start, she participated in Head Start Peer Review teams and worked with such early Head Start demonstration programs as Project Developmental Continuity (PDC), Home Start, and the Child and Family Resource Program (CFRP). She was also a member of the Head Start Resource Access Project (RAP) evaluation team in the 1980's.
In 1992 and 1993, Marcia, along with Denise Woods and Loree Cook-Daniels, provided conflict resolution services to Head Start Region III grantees at the CAMEO (Creating and Managing Effective Organizations) follow-up management training. (See page 4.)
Marcia currently operates Conflict Resolution Dialogue, a company that has developed a conflict resolution process suitable for Head Start programs. Conflict Resolution Dialogue uses problem-solving methods to transform difficult work environments into positive, productive workplaces. The company also offers training in team building, organizational management, and retreat facilitation.
Marcia has a M.S. in Conflict Management from George Mason University and a M.Ed. in Early Childhood Education from the University of New Hampshire.
An omission was made in the Head Start Highlights issue of the Head Start Bulletin No. 60, on page 4, top of left column, in the article "Head Start Initiatives." The bullet should have read: "A special new national program for Head Start Fellows was launched to support the development of a cadre of individuals with the experience and commitment to be future leaders in Head Start." The Bureau regrets the omission.
Donna E. Shalala
Secretary
Olivia A. Golden
Principal Deputy Assistant
Secretary for Children and Families
Michael Kharfen
Director Office of Public Affairs
James A. Harrell
Acting Commissioner
Administration on Children, Youth and Families
Helen H. Taylor
Associate Commissioner
Head Start Bureau
Production Staff
HEAD START BUREAU:
JoAn Knight Herren, Chief, T/TA Branch
Jeffrey Fredericks, Editor-in-Chief
Geraldine Farrell, Program Specialist
Arletha Green, Program Specialist
Kathleen Hallissey, Program Specialist
Clayton D. Roth, Program Specialist
ACF:
Richard E. Swartz, Art Director
Larry McSwain, Production
The Head Start Bulletin is prepared six times a year by the Head Start Bureau, Administration on Children, Youth and Families, Administration for Children and Families, Department of Health and Human Services.
Editorial inquiries should be addressed to: Head Start Bulletin, PO Box 1182, Washington, DC 20013.
Purpose: To enhance communication among the Head Start Bureau, Head Start programs, and interested national, regional, and State organizations and agencies.
| View other Head Start Bulletins | "Managing Change ... Managing Conflict" |
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